Terms and Conditions

Introduction and License

Cleobetra is operated under the license granted by Curacao eGaming. The services provided by Cleobetra include online pokies, live casino games, table games, and various other gaming options. By accessing or using the Cleobetra platform, players agree to comply with these Terms and Conditions.

Eligibility

To participate in the services offered by Cleobetra, players must be at least 18 years of age. It is the responsibility of the player to ensure that they are legally permitted to gamble online in their jurisdiction. Cleobetra does not accept users from jurisdictions where online gambling is prohibited.

Account Rules

Each player is permitted to create only one account on the Cleobetra platform. The account must be registered in the player’s own name and details. Players are responsible for maintaining the confidentiality of their account information, including their username and password. Cleobetra reserves the right to conduct Know Your Customer (KYC) verification to ensure compliance with regulatory obligations. Any misuse of an account may result in suspension or termination of the account.

Deposits and Withdrawals

Players can deposit and withdraw funds through various payment methods available on the Cleobetra platform. All transactions are subject to verification in accordance with Anti-Money Laundering (AML) regulations. Players must provide accurate information during the deposit and withdrawal processes. Withdrawals may take a specific period for processing, and Cleobetra will communicate any applicable timelines. All financial transactions must comply with regulatory requirements to ensure player protection.

Prohibited Activities

Cleobetra maintains a strict policy against cheating, fraud, and any form of bonus abuse. Players are prohibited from using bots, exploiting system errors, or engaging in any unauthorized manipulation of gameplay. Violations of these policies may result in immediate account suspension or termination, along with forfeiture of any winnings.

Limitation of Liability and Termination

Cleobetra reserves the right to suspend, restrict, or permanently close any account that violates these Terms and Conditions, fails to comply with regulatory requirements, or is associated with suspicious activity. Players acknowledge that Cleobetra shall not be liable for any damages, losses, or claims arising from their use of the platform.

Bonus Terms and General Promotional Conditions

Cleobetra may offer bonuses and promotions to players. Each bonus will have specific terms and conditions, including wagering requirements, eligibility criteria, and expiration dates. Players are advised to read and understand these terms before participating in any promotional offers. Cleobetra reserves the right to modify or withdraw promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Cleobetra is committed to ensuring fair play and the integrity of all games offered on the platform. All games are tested and certified to adhere to fairness standards. Players are expected to engage in fair gaming practices, and any attempt to manipulate game outcomes will result in immediate action by Cleobetra.

Fraud Prevention and Security Monitoring

Cleobetra implements security measures to monitor for fraudulent activities, including but not limited to identity theft, unauthorized access, and payment fraud. Players are encouraged to report any suspicious activities to the support team immediately. Cleobetra reserves the right to investigate any transaction or account activity that appears to be fraudulent.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players should first contact the support team for resolution. If the issue is not satisfactorily resolved, players may submit a formal complaint to the appropriate regulatory authority. Cleobetra is committed to addressing player concerns and ensuring a fair resolution process.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Cleobetra is dedicated to promoting responsible gambling. Players are encouraged to set limits on their gambling activities and to seek assistance if they feel their gambling is becoming problematic. Cleobetra provides various tools and resources for players to manage their gambling behavior effectively. Players may request self-exclusion or set deposit limits as part of their responsible gambling strategy.

Conclusion

By using the Cleobetra platform, players acknowledge that they have read, understood, and agree to abide by these Terms and Conditions. Cleobetra reserves the right to amend these terms at any time, and players will be notified of any significant changes. It is the responsibility of the player to review these terms regularly to remain informed of any updates.