Privacy Policy

This Privacy Policy outlines how Cleobetra, operating under the license of Curacao eGaming, collects, uses, and protects your personal information in accordance with Australian data protection laws and gambling regulatory standards. By using our online casino services, you consent to the practices described in this policy.

Information We Collect

Cleobetra collects various types of information to provide our services effectively. The following categories of data may be collected:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, phone number, and email address. This information is necessary for account management and compliance with age verification laws.

• Payment Details: We collect information related to your payment methods, including credit card numbers, bank details, and transaction history. This data is essential for processing deposits and withdrawals securely.

• Technical Logs: We automatically collect technical information about your device, including your IP address, browser type, operating system, and access times. This data helps us monitor our services and improve user experience.

• Cookies: We use cookies and similar technologies to enhance user experience on our platform. Cookies are small files stored on your device that help us remember your preferences and improve functionality.

Purpose of Data Usage

Cleobetra uses the personal data collected for various purposes, including:

• Account Management: To manage your account, process transactions, and provide customer support.

• Marketing Communication: With your consent, we may use your contact details to send you promotional materials and updates about our services. You can opt-out of these communications at any time.

• Anti-Fraud Checks: We employ your data to prevent fraud and protect the integrity of our gaming environment.

• AML Compliance: Cleobetra adheres to Anti-Money Laundering regulations and may use your data to conduct necessary checks.

• KYC Procedures: To comply with Know Your Customer regulations, we may request additional documentation to verify your identity.

Data Sharing and Disclosure

Cleobetra may share your personal information with third parties in the following circumstances:

• Payment Providers: We disclose your payment details to third-party payment processors to facilitate transactions securely.

• Verification Partners: We may share your personal data with third-party verification services to ensure compliance with KYC and AML regulations.

• Regulatory Authorities: Cleobetra may be required to disclose your information to law enforcement or regulatory authorities when mandated by law.

User Rights

You have specific rights concerning your personal data under Australian data protection law, including:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Deletion: You can request the deletion of your personal data, subject to certain exceptions stipulated by law.

• Right to Restrict Processing: You may request a restriction on the processing of your personal data in certain circumstances.

To exercise these rights, please contact our support team for assistance.

Cookie Policy

Cleobetra uses cookies to improve the functionality and performance of our online casino. The types of cookies used include:

• Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable core features such as security and network management.

• Analytical Cookies: We use analytical cookies to collect information about how visitors use our website. This data helps us understand user behavior and improve the overall experience.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your experience on our platform.

Data Security

Cleobetra takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments.

We regularly review our security practices to ensure the protection of your data against potential breaches.

Changes to This Privacy Policy

Cleobetra may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or via email. It is your responsibility to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team, who will be happy to assist you.

By using Cleobetra’s services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described herein.